Last Updated: June 2026
At Bri-Chuan Logistics (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our logistics services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Pickup and delivery addresses
- Identification information (where required for customs clearance)
- Payment information
Shipment Information
- Package descriptions
- Weight and dimensions
- Shipping and tracking information
- Delivery confirmation records
Website Usage Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of access
- Cookies and analytics data
2. How We Use Your Information
We use your information to:
- Provide logistics and transportation services
- Process bookings and payments
- Arrange warehousing, shipping, and delivery
- Provide shipment tracking updates
- Respond to customer enquiries and support requests
- Improve our website and services
- Send service-related communications
- Comply with legal and regulatory obligations
3. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted third parties where necessary to provide our services, including:
- Shipping carriers
- Freight forwarding partners
- Customs brokers
- Warehousing providers
- Local delivery partners
- Payment processing providers
We may also disclose information where required by law or government authorities.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
These measures may include:
- Secure servers
- Data encryption
- Access controls
- Regular security monitoring
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Cookies
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyse website traffic
- Enhance user experience
You may choose to disable cookies through your browser settings, although some website functions may not operate correctly.
6. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of those external websites. We encourage users to review the privacy policies of any third-party sites they visit.
7. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information
- Withdraw consent where applicable
- Lodge a privacy-related complaint
To exercise any of these rights, please contact us using the details below.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental or guardian consent.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and will become effective immediately upon publication.
10. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Bri-Chuan Logistics
Email: info@brichuan.com.au